Version dated 12 April 2026
These DS-GO.PRO Platform Terms of Use (the “Terms”) govern the registration for, access to, and use of the DS-GO.PRO software platform, including its web interfaces, personal account, CMS, API, software modules, players, related websites, applications, services, and other components that expressly refer to these Terms (collectively, the “Service”).
Please read these Terms carefully before registering an account, signing in to the system, activating a trial period, or using the Service.
If you do not agree with these Terms in full or in part, you must not register in the system, access the Service, or use the Service.
Registration of an account, activation of trial access, clicking a button, checkbox, or other element confirming acceptance, as well as actual use of the Service after a link to these Terms has been displayed, constitutes full and unconditional acceptance of these Terms.
1. Terms and Definitions
Unless the context expressly requires otherwise, the following terms shall have the meanings set out below.
Service / DS-GO.PRO Platform means the DS-GO.PRO software platform, including web interfaces, the personal account, CMS, software modules, players, integrations, API, related software and cloud components, and other related features and services made available under the DS-GO.PRO brand.
Service Operator means the person responsible for the organization, technical operation, maintenance, development, and administration of the DS-GO.PRO Service.
Customer means a legal entity, sole proprietor, or other person that uses the Service in its activities or obtains access to the Service on the basis of the applicable Commercial Document.
User means an individual who has been granted access to the Service on behalf of and/or in the interests of the Customer, or who uses the Service within the scope of the rights granted to such individual.
Account means an account in the Service, including its associated settings, access credentials, devices, screens, content, activity history, and other data relating to a specific Customer or User.
Personal Account means the protected section of the Service available after registration and/or authorization.
Content means any data, files, text, images, video, audio, links, playlists, schedules, layouts, settings, messages, and other materials that are uploaded, created, transmitted, published, displayed, reproduced, or otherwise used through the Service.
Device means a television, display, set-top box, media player, computer, or other supported equipment used together with the Service.
Trial Period / Trial means time-limited and/or function-limited free access to the Service provided under the conditions determined by the Service interface, these Terms, and related documentation.
Commercial Document means a separate agreement, invoice, order form, distributor agreement, reseller agreement, appendix to an agreement, commercial proposal, or other binding document that defines the commercial terms for access to the Service.
Contracting Party means the person identified in the applicable Commercial Document as the supplier, provider, licensor, seller, reseller, distributor, or other party entering into the relevant commercial arrangement with the Customer in relation to access to the Service.
Mandatory Documents means these Terms, the Privacy Policy, the Cookie Policy, technical documentation, acceptable use rules, and other documents expressly designated in the Service interface or on the website as mandatory for the use of the Service.
Applicable Law means any mandatory legal rules, subordinate legislation, binding requirements of public authorities, regulators, and other binding legal requirements applicable to the Customer and Users, the use of the Service, the uploading, storage, transfer, publication, distribution, display, or other use of Content, the processing of data through the Service, as well as to the relevant jurisdictions in which the Service is used, Content is distributed, data is processed, or another legally significant connection with such activity arises.
2. Scope of These Terms
These Terms govern the use of the Service, including:
registration and creation of an Account;
obtaining and termination of access;
use of the Personal Account;
management of Users;
placement and use of Content;
restrictions and prohibitions;
security;
grounds for blocking or terminating access;
interaction with the Privacy Policy, Cookie Policy, and technical documentation.
2.2. These Terms govern the rules for using the Service. The commercial terms for paid access are determined in separate Commercial Documents.
2.3. The commercial terms for access to the Service, including, among other things, the contracting party, the scope of purchased access, the number of screens, devices, users or other units of account, the access term, pricing, payment procedure, renewal, taxes, SLA, support level, document flow, and other commercial parameters, are determined by the applicable Commercial Document.
2.4. In the event of any conflict between these Terms and the applicable Commercial Document, the Commercial Document shall prevail only with respect to the commercial matters expressly governed by it.
2.5. The provisions of these Terms governing registration, access to the Account, acceptable use of the Service, restrictions, security, intellectual property, content rules, suspension and termination of access, as well as provisions related to the operation of the Service, are mandatory platform terms and may not be waived or modified by a Commercial Document unless expressly agreed in writing by the Service Operator or another expressly authorized party.
2.6. If access to the Service is provided as part of a Trial Period, self-service registration, or another scenario without a separately signed Commercial Document, these Terms shall apply, and the specific parameters of such access shall be determined by the Service interface, published documentation, and/or information displayed during registration or activation.
3. Acceptance of the Terms
3.1. A User accepts these Terms by:
registering an Account;
clicking a button, checkbox, or other element confirming acceptance;
activating a Trial Period;
signing in to the Service for the first time after acceptance is requested;
actually using the Service after a link to these Terms has been displayed.
3.2. If the User accepts these Terms on behalf of a legal entity, employer, or another person, the User confirms that they have the necessary authority to act on behalf of such person.
3.3. If the User does not have sufficient authority, they must not accept these Terms or use the Service on behalf of the relevant person.
3.4. These Terms apply to all Customers and Users using the Service unless otherwise expressly provided in the Commercial Document.
4. Registration and Account
4.1. Use of the Service may require registration of an Account.
4.2. When registering, the User and/or Customer undertakes to provide accurate, complete, and up-to-date information.
4.3. The User and/or Customer undertakes to keep such information up to date if it changes.
4.4. If the information provided is incomplete, inaccurate, misleading, or does not allow reasonable identification of the user, the Service Operator may:
refuse registration;
restrict functionality;
request supporting information or documents;
temporarily suspend access;
delete the Account;
refuse further use of the Service in whole or in part.
4.5. The Account may not be transferred to third parties by way of lease, sale, temporary use, or otherwise, unless expressly provided in the Commercial Document or in the official functionality of the Service.
4.6. Login credentials, passwords, access codes, tokens, and other authentication tools must be kept confidential. The Customer and the User are responsible for all actions taken using the relevant credentials, unless proven otherwise.
4.7. In the event of suspected unauthorized access, the User and/or Customer must immediately notify the Service Operator at support@dsgo.pro.
5. Trial Access and Paid Access
5.1. The Service Operator may provide trial access to the Service on the terms determined by the Service interface, these Terms, documentation, and/or the applicable Commercial Document.
5.2. Trial access may be limited by duration, number of screens, storage volume, functionality, integrations, publishing capabilities, and other parameters.
5.3. Unless explicitly stated otherwise in the Service interface or documentation, trial access is available only to new Customers and/or new Accounts.
5.4. At the end of the Trial Period, the Customer must either stop using the Service or arrange paid access in the applicable manner.
5.5. Paid access to the Service is provided on the terms of the applicable Commercial Document.
5.6. If paid access is arranged through a distributor, reseller, or another Contracting Party, the relevant Commercial Document determines the commercial parameters of such access.
5.7. The Customer is responsible for independently monitoring the term of access unless otherwise expressly provided in the Service interface or in the Commercial Document.
6. Users and Account Management
6.1. The Customer may grant access to the Account to its Users within the functionality of the Service.
6.2. The Customer independently determines the scope of its Users, their access levels, and internal rules for the use of the Account.
6.3. The Customer is responsible for the actions of its Users, including uploading Content, publication settings, management of screens, integrations, and access rights.
6.4. The Service Operator is not responsible for the Customer’s internal organization of work, internal allocation of permissions, supervision of the Customer’s personnel, or other internal processes of the Customer.
6.5. The Service Operator may establish restrictions, limits, and technical parameters for use of the Service, including limits on screens, devices, data volumes, API usage, concurrent sessions, request frequency, data streams, and other resources.
6.6. Such restrictions may be determined by:
the Service interface;
documentation;
the applicable plan or tariff;
the Commercial Document;
the technical architecture of the Service;
security and infrastructure stability measures.
7. Acceptable Use of the Service
7.1. The Customer and Users may use the Service only for its intended functional purpose, within the scope of the granted access, and in compliance with these Terms, Commercial Documents, documentation, and Applicable Law.
7.2. It is prohibited to:
modify, adapt, decompile, disassemble, emulate, decrypt, or otherwise attempt to obtain the source code, internal algorithms, architecture, or other undisclosed elements of the Service;
circumvent access restrictions, quotas, authentication, security measures, billing or technical limitations;
use the Service in a way that creates excessive or unreasonable load on the infrastructure;
interfere with the security of the Service, networks, integrations, API, or related systems;
use the Service to distribute malicious code, spam, phishing, fraud, or other unlawful activity;
use temporary e-mail services if expressly prohibited by the Service interface or Service rules;
transfer access to the Account to third parties outside the permitted usage model;
use the Service in breach of restrictions provided by the scope of access, tariff, or Commercial Document;
remove or obscure copyright notices, software rights notices, or other rights notices.
7.3. It is also prohibited to use the Service to place, transmit, publish, or display:
materials the circulation of which is prohibited or restricted by law;
pornographic materials, child sexual exploitation materials, or offers of intimate services;
extremist materials;
content that infringes third-party rights;
knowingly unlawful, defamatory, fraudulent, deceptive, or otherwise prohibited content.
7.4. The Customer and Users must comply with Applicable Law, including the mandatory legal rules of the country from which the Service is used, the country in which the Content is distributed, and the country in which such Content is actually made available to the final audience.
7.5. The Service Operator may, at its discretion, establish additional acceptable use rules by publishing them on the website, in the Service interface, or in the documentation.
8. Customer Content and Data
8.1. The Customer retains all rights to its Content and data uploaded, created, or otherwise used in the Service.
8.2. To the extent necessary for the operation of the Service, the Customer grants the Service Operator the right to store, process, copy, format, transmit, display, and otherwise use the Customer’s Content and data solely for the purpose of:
providing the Service;
enabling functionality;
displaying Content on screens and devices;
technical processing;
backup creation;
ensuring security, monitoring, and technical support;
complying with lawful requirements;
carrying out the Customer’s instructions within the functionality of the Service.
8.3. The Customer confirms and warrants that:
it has all necessary rights, permissions, and legal grounds to upload, transfer, publish, store, and use the relevant Content and data;
the use of the Content and data in the Service does not violate the law, third-party rights, contractual obligations, or restrictions binding on the Customer;
where personal data is processed through the Service, the Customer has an adequate legal basis for such processing.
8.4. The Customer bears sole responsibility for:
the content of the Content;
the lawfulness of its use;
the lawfulness of transferring data to the Service;
the consequences of publication, transmission, reproduction, or other use of the Content.
8.5. If the Content or the actions of the Customer or Users:
violate these Terms;
create a risk to the operation of the Service;
violate the law;
infringe the rights of third parties;
create reputational, regulatory, or technical risks,
the Service Operator may, without prior consent of the Customer:
remove such Content;
restrict access to it;
temporarily suspend the relevant function;
restrict access to the Account;
delete the Account in the cases provided by these Terms.
8.6. The Service Operator will, where possible, notify the Customer of such measures, but may act immediately if necessary for security, continuity of the Service, compliance with the law, or protection of third-party rights.
9. Personal Data and Privacy
9.1. Personal data is processed in accordance with the published DS-GO.PRO Privacy Policy.
9.2. The use of cookies and similar technologies is governed by the published DS-GO.PRO Cookie Policy.
9.3. When the Customer uses the Service to process data relating to its employees, users, clients, visitors, guests, purchasers, or other persons, the Customer generally acts as the controller of such data, and DS-GO.PRO acts as a processor or sub-processor to the extent necessary to provide the Service.
9.4. The Customer undertakes not to use the Service for the processing of special categories of personal data or other highly sensitive data unless expressly provided for in a separate written agreement and supported by appropriate safeguards.
9.5. The Customer bears sole responsibility for compliance with Applicable Law in respect of the data it uploads, stores, publishes, or otherwise processes through the Service.
10. Intellectual Property
10.1. Exclusive rights to the DS-GO.PRO software platform belong to the DS-GO.PRO rights holder. Certain elements of the Service, including third-party libraries, SDKs, fonts, media files, integrations, cloud components, and other materials, may belong to third parties or be used on another lawful basis.
10.2. These Terms do not transfer ownership of the Service or its elements to the Customer.
10.3. The Customer is granted only a limited right to access and use the Service within the scope of:
these Terms;
the applicable tariff or plan;
the functionality of the Service;
the Commercial Document.
10.4. All rights not expressly granted to the Customer are reserved by the rights holder and/or the relevant holder of rights.
10.5. Any reverse engineering, creation of derivative solutions, emulation, cloning of functionality, or other improper use of the Service is prohibited.
10.6. If the Customer or a User submits suggestions, ideas, comments, bug reports, recommendations, or other feedback relating to the Service, the Service Operator may use such feedback without paying compensation unless otherwise expressly agreed in writing.
11. Availability, Changes, and Support
11.1. The Service may from time to time be changed, updated, supplemented, restricted, or improved without prior notice unless otherwise provided in the Commercial Document.
11.2. The Service Operator may:
change functionality;
introduce new security mechanisms;
modify interfaces and APIs;
change limits;
discontinue support for certain functions;
carry out technical works.
11.3. The Service Operator does not warrant that the Service will fully meet all individual expectations of the Customer, be compatible with all devices, operate continuously, be error-free, or be fit for any particular purpose, unless otherwise expressly provided in the Commercial Document.
11.4. Where a separate SLA or support agreement exists, the terms of that document shall apply.
12. Suspension of Access and Termination of Use
12.1. The Service Operator may fully or partially restrict, suspend, or terminate access to the Service if:
the Customer or a User violates these Terms;
the Commercial Document or mandatory policies are violated;
there is a violation of Applicable Law;
there is a threat to the security, stability, or availability of the Service;
there are signs of fraud, abuse, or unauthorized access;
there is no valid basis for providing paid access;
the access term has expired;
there is a legally binding request or requirement of law, court, regulator, or other competent authority.
12.2. Where practicable, the Customer will be notified of the reasons for the restriction of access.
12.3. Upon termination of access or termination of use of the Service:
the right to use the Service terminates;
the Customer must stop using the Service;
access to data and Content may be restricted or terminated;
the Service Operator may delete data and Content after a reasonable retention period unless otherwise required by law or the Commercial Document.
12.4. Unless otherwise provided in the Commercial Document, after access is terminated or its term expires, the Service Operator may delete the Account and the Content stored in it after 180 calendar days.
12.5. The Customer is advised to export and save its data independently before the access term expires or before discontinuing use of the Service.
12.6. The Service Operator may refuse to provide, restrict, or terminate access to certain functions of the Service if the fulfillment of conditions promised to the Customer by a third party is technically impossible, contrary to the mandatory platform rules, inconsistent with security requirements, infringes the rights of the rights holder, or exceeds the scope of access actually provided.
13. Confidentiality
13.1. Each party undertakes not to disclose the other party’s confidential information that becomes known to it in connection with the use of the Service, except as expressly provided by law, the Commercial Document, or these Terms.
13.2. Confidential information may include, in particular:
technical documentation;
internal architecture;
development plans;
commercial terms;
non-public data about clients, projects, screens, configurations, and integrations;
other information reasonably regarded as confidential.
13.3. Information is not considered confidential if it:
is already publicly available through no fault of the receiving party;
was lawfully obtained from a third party without confidentiality obligations;
was independently developed without use of confidential information;
must be disclosed under law or under a binding request of a competent authority.
13.4. A party receiving a mandatory request to disclose confidential information shall, where possible, notify the other party before such disclosure unless prohibited by law.
14. Limitation of Liability
14.1. The Service is provided on an “as is” and “as available” basis unless otherwise expressly provided in the Commercial Document.
14.2. The Service Operator shall not be liable for:
inability to use the Service due to reasons attributable to the Customer, its devices, networks, equipment, providers, integrations, or third parties;
the content of the Customer’s Content;
the lawfulness of the Customer’s Content;
the actions of the Customer’s Users;
compatibility of the Service with unsupported equipment;
interruptions caused by circumstances outside the reasonable control of the Service Operator.
14.3. To the maximum extent permitted by law, the Service Operator shall not be liable for loss of profit, indirect damages, special damages, incidental damages, loss of data, loss of reputation, or other indirect losses.
14.4. Unless otherwise expressly provided in the Commercial Document and to the maximum extent permitted under Applicable Law, the aggregate liability of the Service Operator under these Terms shall be limited to the amount actually paid for access to the Service to which the relevant claim relates for 1 (one) calendar month immediately preceding the event giving rise to the claim.
14.5. The limitations and exclusions of liability set out in these Terms apply to the maximum extent permitted under Applicable Law and shall not apply where such limitation or exclusion is expressly prohibited by mandatory legal rules.
15. Indemnification
15.1. The Customer agrees to defend, indemnify, and hold harmless the Service Operator, the rights holder, and their related persons from and against claims, demands, losses, expenses, and liabilities arising in connection with:
violation of these Terms by the Customer or its Users;
unlawful Content;
infringement of third-party rights;
unlawful processing of data by the Customer;
use of the Service in violation of the law.
16. Notices and Electronic Interaction
16.1. The Service Operator may send notices through:
the Service interface;
the Personal Account;
the e-mail address specified in the Account;
other contact channels associated with the Account.
16.2. Electronic notices sent through the above channels shall be deemed duly delivered unless proven otherwise.
16.3. Actions performed using a User’s credentials shall be deemed to have been performed by the relevant User and/or Customer unless proven otherwise.
16.4. The User must promptly report loss of access to their e-mail account, compromise of login credentials or password, or other signs of unauthorized access.
17. Force Majeure
17.1. A party shall be released from liability for non-performance or improper performance of its obligations if such non-performance or improper performance is caused by force majeure circumstances that it could not reasonably foresee or prevent.
17.2. Such circumstances may include, in particular:
military actions;
fires;
floods;
natural disasters;
mass failures of power supply or communications;
actions of public authorities;
other extraordinary and unavoidable circumstances.
17.3. The party relying on such circumstances shall notify the other party within a reasonable time where practicable.
18. Governing Law and Disputes
18.1. If the applicable Commercial Document contains provisions on governing law, jurisdiction, arbitration, pre-claim procedure, or venue, those provisions shall prevail.
18.2. If a dispute relates exclusively to the use of the Service and is not regulated by the Commercial Document, the parties shall seek to resolve it through negotiations and good-faith exchange of written positions.
18.3. If no separate Commercial Document exists, questions of governing law and jurisdiction shall be determined by the location of the applicable Contracting Party and/or by mandatory provisions of applicable law.
19. Changes to the Terms
19.1. The Service Operator may amend these Terms from time to time.
19.2. A new version shall take effect on the date specified in the updated version unless otherwise stated in the text of the amendments.
19.3. The Service Operator may notify of material changes through the Personal Account, the Service interface, e-mail, or another reasonable method.
19.4. Continued use of the Service after the changes take effect constitutes acceptance of the new version of the Terms unless otherwise required by mandatory law or the Commercial Document.
20. Miscellaneous
20.1. If any provision of these Terms is found to be invalid, unenforceable, or unlawful, the remaining provisions shall remain in full force and effect.
20.2. Failure to exercise any right under these Terms shall not constitute a waiver of that right.
20.3. The Customer may not assign its rights or transfer its obligations under these Terms without the prior written consent of the applicable Contracting Party, unless otherwise provided in the Commercial Document.
20.4. The Service Operator and/or the applicable Contracting Party may transfer their rights and obligations in relation to the Service to a successor, affiliate, purchaser of the business, assets, service line, or the relevant agreement.
20.5. These Terms, together with the mandatory policies and applicable Commercial Documents, form a unified legal framework governing the use of the Service.
20.6. No distributor, reseller, partner, implementation provider, or other third party may grant end users rights, warranties, access levels, technical capabilities, or other Service usage terms that conflict with the mandatory platform terms set out in these Terms, unless otherwise expressly agreed in writing by the Service Operator or another expressly authorized party.
20.7. If an agreement between an end user and a distributor, reseller, or other third party contains provisions that conflict with the mandatory platform terms, such provisions shall not alter the mandatory rules for operation of the Service set out in these Terms.
21. Contact Details
DS-GO.PRO Service Operator:
Nadiia Serhiivna Akulenko
Contact address: Rua Dona Conceição Maria dos Anjos 1, Forca Vouga, 3800-003 Aveiro, Portugal
E-mail for Service-related matters: support@dsgo.pro
E-mail for personal data matters: privacy@dsgo.pro
Contact page: https://dsgo.pro/contacts